9.5.2 Personal contact with people with disabilities: the essentials
The rest of the advice in this section relates mostly to talking to people with disabilities, but following it will make it easier for everyone to understand what you say. As usual, if you put people with disabilities at the heart of your service provision, everyone will benefit.
It’s not difficult. Friendliness and patience are the two most valued qualities mentioned by all the people with disabilities interviewed for a recent training programme on customer care. Luckily, public library staff are famous for them. They cost nothing and anyone can learn to excel at them.
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- 1. Introduction
- 2. What's clear communication all about?
- 3. Why do it?
- 4. What are you saying?
- 5. Who are you telling?
- 6. How to say it in plain and simple language
- 7. Using the right words
- 8. Saying it from a single source
- 9. How to say it
- 9.1 How to say it in print
- 9.2 How to say it with pictures
- 9.3 How to say it on posters
- 9.4 How to say it with PowerPoint
- 9.5 How to say it out loud
- 9.5.1 How to say it on the phone
- 9.5.2 Personal contact with people with disabilities: the essentials
- 9.5.3 Personal contact with people who are deaf or hard-of-hearing
- 9.5.4 Personal contact with people with speech impairments
- 9.5.5 Personal contact with people who have impaired vision
- 9.5.6 Personal contact with people with other forms of impairment
- 9.6 How to say it electronically
- 10. Where to say it
- 11. Display the right way
- 12. How to tell people where to go
- 13. Planning how to say it
- 14. Next steps for public libraries
- Guide to Communication: Say It Write
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- Linked Heritage Cultural Digitisation Conference 2013
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